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ABOUT 197

Why do you only ship coffee once a month?
While it’s true that coffee is an agricultural product that should be treated more like bread and less like canned soup, there’s also a concern with the environmental impacts and associated costs of shipping every week. Our unique approach to roasting lends itself best to brewing our coffees in the range of 7 - 21 days after roasting. This means you will receive your subscription order just as the coffee is opening up, and will have several weeks to enjoy it. Though we generally advise people to buy less coffee more often, we’ve found that a monthly delivery is the sweet spot for buying coffees online.



Why don’t you use vac-sealed bags or degassing valves?
While more elaborate packaging does wonders for keeping coffee fresh, these materials and approaches are only necessary if your coffee is going to be sitting on a shelf for several months. Our hope is that you will enjoy our coffees within 3 to 4 weeks, but if this is not possible, your freezer (though controversial) is a fantastic option to extend the life of your coffee. Not using these forms of packaging allows us spend less on materials, more on coffee, and maintain our pledge to use compostable packaging.



What makes your coffee better than others?
We’ve spent a lot of time tasting coffees - Think decades. We started out following industry standards and using all the common metrics developed by influential people in our field who didn't share our vision or perspective. The dissonance eventually guided us to creating our own metrics and style of roasting. We taste coffees every day, many of them presented to us as being of the highest quality, but few of these coffees, if any, live up to the hype. That’s not to say that there aren’t great coffees out there being roasted by companies following industry standards. We often put coffees roasted by other specialty companies on the table next to ours during our blind tastings, and there truly are more high-quality roasts in the world today than ever before. We do things the way we do because we’re interested in making our coffees taste better today than they tasted yesterday, and following age-old conventions has proved more of a liability than an asset in this pursuit. If you do things a little bit differently, and like to forge your own path, our coffees might be just what you’re looking for.



ORDERING

Can I buy a single bag of coffee, and not sign up for the subscription?
Yes, but with an extra step. If you’d like to order a larger amount than a sample, but aren’t ready to commit to a subscription, you can sign up for a subscription of your desired coffee and amount, then immediately cancel the subscription.



Can I see what coffee I will receive before I sign up?
Not currently, but that is in the works. Check back frequently to discover the exciting upgrades we have in the works.



How do I update my credit card info and address?
All of your stored information is managed by Stripe and is located on their servers. We do not store any information about you or your purchases on our site. Follow the link below to access your Stripe account details.


UPDATE YOUR
INFO   ➙




SHIPPING

When will my coffee arrive?
Coffees are roasted and shipped on the 1st Monday of each month, but when it arrives at its destination depends upon the distance it needs to travel, and some unforeseen circumstances such as weather events. If everything goes according to plan, you should receive your coffee within 3 days after it leaves our roastery, but it could take up to a week. Let us know if it's past the 2nd Monday of the month and your coffee has not yet arrived.



Why haven’t I received my coffee?
That’s hard to say. Let us know the details using the link below and we’ll investigate.



MISSING COFFEE   ➙




BREWING

What’s the best way to brew your coffee?
The answer to that depends upon the flavors and texture you’re after. We brew coffee using several different brewers, filters, grinders, and water chemistries. Poke around our brew guide if you’re interested in digging a little bit deeper into pour-over technique.



LEARN TO BREW   ➙




How should I be grinding your coffee?
The grind setting you’re using should be dictated by the brewer you favor and the general roast profile of the coffee itself, but what matters most is the flavors you're after. Coarse grinds tend to be more sour, whereas fine grinds tend to be more bitter. Our goal is to hit the sweet spot in the middle, but the length of extraction and particle size distribution of the ground coffee will dictate this is. We do urge all of our clients to invest in a quality, steel-burr grinder, but you can brew a tasty cup using alternate methods.



STORING

What’s the best way to store roasted coffee?
Our coffees are roasted in a manner that has them opening up aromatically about a week after they’ve been roasted, and continuing to brew delicious coffee for a few weeks beyond. If you’re concerned about preserving your coffee’s aromatics, consider purchasing an air-tight, glass container to place your coffee in, and store it away from sunlight. A more controversial though scientifically sound approach would be to store your coffee in the freezer. This will arrest the oxidation process, and as an added bonus, frozen coffee beans fracture more uniformly when grinding, so this technique could actually improve the clarity and uniformity of the coffee you brew.



SUBSCRIPTION HELP

How do I pause/cancel my subscription?
All of the information used to process your payments and ship your coffees is managed by Stripe and stored on their servers. We do not store any information about you on our site. If you’d like to make changes to your account details, including pausing or cancelling your coffee subscription, you may do so by clicking on the link below and following the instruction on the Stripe Customer Portal.



PAUSE/CANCEL   ➙




Can I increase/decrease the amount of coffee I receive?
Yes. You can change your subscription amount by following the link below. All of the information used to process your payments and ship your coffees is managed by Stripe and stored on their servers. We do not store any information about you on our site. If you’d like to make changes to your account details, you may do so by clicking on the link below and following the instruction on the Stripe Customer Portal. Subscriptions are sold in 15 serving increments, so if you'd like to receive 75 servings, click on your coffee category of choice and set the quantity to 5.



CHANGE MY SUBSCRIPTION
AMOUNT   ➙




Is there a way to switch my subscription to a different coffee category?
Yes. You can change your coffee category by following the link below. All of the information used to process your payments and ship your coffees is managed by Stripe and stored on their servers. We do not store any information about you on our site. If you’d like to make changes to your account details, you may do so by clicking on the link below and following the instruction on the Stripe Customer Portal.



CHANGE MY COFFEE
CATEGORY   ➙




SUSTAINABILITY

Are your bags compostable or recyclable?
Yes! We pride ourselves on using compostable and recyclable packing materials, avoiding the use of plastics wherever we can. Our coffee bags are made of recycled paper, and have a small piece of tin attached to the top used to fasten them shut. If you'd like to compost the bag, tear off the tin tie, toss it in the recycling, and place the bag into your compost bin.



Are you shipping materials compostable or recyclable?
Yes! We pride ourselves on using compostable and recyclable packing and shipping materials, avoiding the use of plastics wherever we can. Our coffee bags are made of recycled paper and have a small piece of tin attached to the top used to fasten them shut. Go ahead and toss the whole thing in the recycling bin.



Are your coffees organic?
Many are, but some are not. The process of organic certification can be difficult and prohibitively expensive for some small farms. Their products may be technically organic, but they can't be referred to as such. It’s not a perfect system. We favor organically certified coffees, but what we’re really after is a quality product produced by good people that tastes delicious. Pesticides aren’t good for the planet, or the farmers picking the crops. We do not condone their use, and avoid working with farms that use them.



Are your coffees fair-trade?
Some are, but most are not. The fair trade system is even more convoluted than the organic system. In the coffee industry, farmers might be paid slightly more for selling their coffees to a fair trade certified coop, but they might not. The additional money goes to the coop, and might never make it to the farmers. Furthermore, the additional money paid to purchase fair trade coffees is more of a charitable offset, and says nothing about the quality of the coffee itself. We’re not opposed to buying fair trade coffees, but it’s not a selling point for us. We want farmer’s to be paid well, and much more than they are being paid now, but we don’t feel that the fair trade system is currently the best approach to address this problem.



We Roast Coffee With You In Mind.       Our Offerings Traverse The Globe, From Kenya To Sulawesi, Bolivia to Mexico.      
Try A Sample, Buy A Bag, Or Sign Up For A Subscription. They're All Good Choices.            The Path To Enlightenment Begins With The First Cup.      


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